Say What?

My knee-jerk reaction to this e-mail I received from my Tri-Care provider a few minutes ago (click for larger) was a hearty "WTF?" And it kinda-sorta still IS. While I recognize there is a bona-fide need for mental health services... and I assume that's what the clunky euphemism "Tele-Behavorial Health Care" really means... I'm not at all convinced it can or should be done via video conference. Isn't it hard for a counselor to be empathetic on a computer screen? Or for someone in need to discuss their issues on a webcam, for that matter?

Technology ain't the answer to every issue that comes down the pike. Human interaction is both desirable and necessary in some cases, and this is one. Sometimes a simple touch of the hand and a silent, knowing nod says more... and is worth much more... than any number of words coming out of a speaker. I hope this idea has a quick and early death.